SYS-02 // Dossier

Complaint Management System

Multi-role routing platform for forest incidents with WhatsApp API alerts to Conservators and DFOs.

Government / WorkflowYear 20254 tech modules1 video1 document
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Signal · Video proof

Briefing · Overview

A routing system that moves forest incident complaints through the right administrative chain, with automated WhatsApp notifications so officers are alerted the moment action is required.

  • React
  • Node.js
  • MongoDB
  • WhatsApp API
  • Multi-role complaint routing
  • WhatsApp API notifications
  • Audit trail and status tracking
  • Mongo-backed flexible records

Visual log · Screenshots

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Archive · Documentation

First page of Example Complaint ReportPDF
Example Complaint ReportPage 1 preview · click to read